Posts Tagged ‘start up’

The Four Types Of Startup Markets

Wednesday, July 28th, 2010

As you will have guessed by now I am a big fan of Steve Blank and his customer development model for start-ups.

One thing that has helped me a lot when planning strategies for the start-ups I work with is the concept that there are four types of start-ups. Each of these types have a very different set of requirements to succeed. Steve argues that market type affects everything from customers, to sales, to finances and marketing.

The four types or market are:

1. Start-ups that are entering an existing market

If you are creating a product that is faster, quicker, or performs better than an existing product you are in this category. The good thing about this type is that customer and markets are known but so are the competitors. The basis of competing is all about the product and its features.

2. Start-ups that are creating an entirely new market

If you create a product that creates a large customer base who couldn’t do something before then you are in this market type. The first portable computer or first PDA are examples in this type. Feature set is almost irrelevant as there are no competitors, the bad news is that there is no market and a lot of customer education is required.

3. Start-ups that want to resegment an existing market as a low cost entrant

Resegmenting an existing market is a very common type and the first of these is a low cost entrant. This is customers at the low end who will buy performance that is just good enough.

4. Start-ups that want to resegment an existing market as a niche player

Niche resegmentation is slightly different. It involves products that address a particular part of the market and addresses only their needs. You need to convince customers that some characteristic of your product is radical enough to change the rules of the game.

If you have not read it I can really recommend Steve’s book, The Four Steps to the Epiphany. It is a complete road map explaining customer development with step-by-step lessons on how to achieve product market fit.

Start Up Business Phases – Early Stage, Seed Stage to Rapid Growth

Wednesday, March 10th, 2010

I have been consulting recently with some start ups that have all at different stages in their development cycle. Something that I have found some business founders overlook is that your strategy, approach and focus need to change depending on the phase your business is in.

Typically you would classify your business into the following:

  1. Conception or Early Stage
  2. Seed Stage
  3. Series A (or Funded) Stage

You need to know which stage your business is and align your operations and strategy to your phase.

Stage 1: Conception or Early Stage

Funding: Usually from savings or friends and family
Revenue: None / very little
Team: 1-3 people (founders)
Financials: Keep cash burn low as possible

Objective: Build the product

In this bootstrapping phase you are mainly focused on building the first version or prototype of your product. It is a lot easier to test your concept and raise seed funding if you have a tangible product. This is why I think it is essential that the founding team have at least one or two people who can build the product themselves; you cannot have founders who are all ideas people at this stage everyone needs to contribute to the product.

Quite often in this stage you will be working in small home office, bedroom or out of your garage.

This stage is about also about finding your working styles with your co-founders as usually you will not have employees apart from the founding team. After this stage you will really know if you can work together and you may find that you have to make the tough decision to remove one or more of the founders.

This stage is all about doing and action, there should not be lengthy debates or lots of planning, you need to build your product and build it fast. Think about the features you want to have in your beta version and then cut the feature list in half, you want to have the minimum viable product for your launch.

Stage 2: Seed Stage

Funding: Friends, family, angel investors or seed capital
Revenue: None / very little
Team: 2-7 people (mostly engineers)
Financials: Prove revenue model

Objective: Prove the concept

Now you have a working prototype you need to take your product to market and test your proposition. The whole approach is build, test, refine and build again in short cycles. You need to really communicate and listen to your early users and offer incentives for feedback.

At this stage you may have taken on seed funding so you can grow your team, most of your team will consist of software developers and designers as your focus is on developing and refining your product. I have seen some venture capitalists that value your business on the number of developers you have and then reduce that value for every person in a suit on your team!

This is a testing and feedback phase that applies to the whole of your business. You will want to test your marketing messages, marketing channels, operations practices and revenue model. You should start building your revenues and work on how you are going to refine your revenue model in later stages of business growth. This stage will prove if you have a viable business to grow in the future.

If you need to you should be looking at raising Series A funding, this can take several months so you need to start early before you run out of cash.

Stage 1: Series A (or Funded) Stage

Funding: Operating profit/ venture capital
Revenue: Moderate
Team: 7+ people (balanced team of engineers and business people)
Financials: Break even and move towards operating profit

Objective: Grow the business

Now you should have some real momentum behind you. Your product should be polished and you will have gone through several iterations using customer feedback. Your objective now should be to grow your customer base and grow your revenues (and operating profit).

Your team should start to become more balanced as well with a better mix of business people and engineers. You will need some people to deal with the sales, marketing and commercial side of the business as well as the technology side. Do not fall into the trap of growing your team too quickly as you may find that you run out of cash sooner that you think.

At this stage you should start to become self sufficient (if you haven’t already done so) and move from break even to profit. You need to generate enough profit to make your business viable. This is the really exciting phase where you really prove your worth and build a business for the long-term.

Bootstrapping Technology Businesses

Monday, September 7th, 2009

In this climate it is harder to get investment as a start-up company without a track record, but that does not mean that there are not opportunities.

The Internet has matured a lot in the last 4-5 years meaning you can get your idea developed a lot quicker and more cheaply using languages such as Django and Rails. Once you got your prototype launched the hard work begins and it takes a lot of work to make an Internet business successful. The great news is that it does not cost a lot of money to run and promote your technology business. You have to be smart, make good use of the tools that are available and be prepared to bootstrap.

What is bootstrapping?

Bootstrapping is starting a business without external finance; you fund your business through your own savings, internal cashflow and most importantly by being cautious with your expenses. You do not hire plush offices until you can afford them (actually I don’t think there is a need for plush offices unless you need to entertain clients a lot), you do not pay yourself a big salary until you can afford it. Every time you spend money on something non-operating items you are potentially reducing your business growth.

How can it help you?

I think that bootstrapping is under-rated as it is not glamorous and could mean that it takes a bit longer to grow your business, but the upside is that when you try to raise finance you will have a profitable business and working prototype with real customers. As an investor it would be very central to my decision to see that the money invested in a business will be put to growing the business and not wasted on luxuries.

Start Up Business Philosophy

Sunday, March 1st, 2009

The philosophy of a web start up company is extremely important, and I think this should be set before you even start coding. I believe in lean, agile, pragmatic approach to business and this is reflected in the core philosophies of the venture:

Lean and mean, bootstrapping
No lavish offices, no expensive staff, everyone works remotely and keeps costs to a minimum.

Agile
Keep steering the ship, fast and agile. Less documentation and more prototypes, less guessing and more testing.

Revenue from day one
If there is no revenue strategy, or business model then it is not a business.

Features first scaling later
Think about the killer features that your customers want and need, worry about scaling later, prove the concept first.

Release early and quickly
Your product will never be perfect and it will never be ready, so just accept that and release. As soon as it is being used by real customers you will have to change it anyway.

Involve customers before the product is built
As developers we are always guessing what our customers want, so why not ask them. I like to build a wireframe of the site and involve customers when testing it.

Guerilla marketing
Clear brand message, be known as the best in one area, and customers will come to you.

Sound business principles
Prudent financial strategy, at least six months operating cash in the bank before profits are taken from the business.

Focus on businesses not consumers
Several web apps I have built have focused on end consumers and trying to get them to pay is almost impossible. Businesses are much more likely to pay for services if you can add value to them or save them money.

Fun and excitement
Make sure you are passionate about what you are building, and that you have fun working on it.

Part time work
This might be a contentious one, but until the business is making a profit then work on it in your spare time. 10-15 hours a week is enough time to build a web app in a few months.