Arif Harbott
High-growth CTO and transformation advisor
In my last post, I wrote about why we decided to scale agile, the framework we have chosen and how we chose a small area of…
Close your ears Jeremy Clarkson but the future of cars is not about petrol, engines or safety it will be about digital connection and automation.…
Why customer satisfaction is so important for your digital business, how to track it and how to improve it. If I could only choose one…
The Five Stages of Digital Customer Focus describe a framework that will help you listen, learn, react and value digital customers. The turning point in…
Recently I chaired a round table discussion with some of the best digital thought leaders in the industry co-chaired by James Humphreys of Wilton & Bain…
When Reed Hastings wrote a presentation explaining how Netflix built a culture of excellence and motivated teams, he had no idea it would go viral.…
Working in a large organisation, such as Lloyds Banking Group with over 100,000 people in a highly regulated environment, it can sometimes take a long…
The following recommendations have been drawn from the research targeting a range of stakeholder groups who are involved with publicly listed companies. Management looking to…
Maturity models seem to be all the rage at the moment and as I did not want to be left out I have developed my…
Analysing listed Internet companies as one homogenous group there is no doubt that revenue is the strongest predictor for Internet market value. In fact my…
